Last Updated: December 2024

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

Data Collection Scope

We collect information that you voluntarily provide to us through our inquiry forms and communication channels. This information is limited to business-related data necessary for processing your requests.

Information We Collect:

Contact Information: Name, email address, phone number, company name
Business Details: Industry, project requirements, product specifications
Technical Requirements: Product preferences, quantity estimates, customization needs
Communication Records: Messages, inquiries, and correspondence related to your business needs

Data Usage Purpose

Your information is used exclusively for legitimate business purposes. We are committed to using your data only in ways that directly support our professional relationship and your business needs.

We Use Your Information To:

Respond to your inquiries and provide product information
Process quotation requests and prepare customized proposals
Follow up on business opportunities and maintain professional communication
Provide technical support and product recommendations
Send relevant product updates and industry information (with your consent)

We do not use your information for any purpose other than legitimate business follow-up and customer service.

Information Confidentiality Commitment

We take the protection of your information seriously. Your data is treated as confidential and is safeguarded with industry-standard security measures.

Our Commitments:

No Third-Party Disclosure:

We will never sell, rent, or share your personal or business information with third parties for marketing purposes

Internal Access Control:

Only authorized personnel who need the information to serve you have access to your data

Secure Storage:

Your information is stored on secure servers with encryption and protected against unauthorized access

Legal Compliance:

We comply with applicable data protection laws and regulations in all jurisdictions where we operate

Limited Exceptions

Information may only be disclosed when required by law or to protect our legal rights

Service Providers

Trusted partners who assist our operations are bound by strict confidentiality agreements

Your Data Rights

You have full control over your personal information. We respect your rights and provide easy mechanisms to exercise them.

1

Right to Access

You can request a copy of all personal data we hold about you at any time

2

Right to Rectification

You can request corrections to any inaccurate or incomplete information we maintain

3

Right to Erasure

You can request deletion of your personal data, subject to legal retention requirements

4

Right to Object

You can opt out of marketing communications and request we stop processing your data for certain purposes

How to Exercise Your Rights

To access, modify, or delete your information, please contact us through any of the following methods:

Email: chelsea@mellax.com
Phone: Contact our customer service team
Written request: Submit through our contact form

We will respond to your request within 30 days and may require identity verification to protect your privacy.

Questions About Your Privacy?

We're here to help. Contact our privacy team if you have any questions or concerns about how we handle your information.